Refund Policy

MathFocus offers a 30-day money-back guarantee on new purchases of Matric Access. If you are not satisfied with your purchase, you may request a full refund within 30 days of the order date. This applies to your first purchase of Matric Access on your MathFocus account.

Payments are handled by our Merchant of Record, Paddle.com Market Ltd. ("Paddle"). To request a refund, please visit paddle.net, enter the email address you used at checkout, and follow the instructions to locate your order and contact support.

You can also email us at support@mathfocus.co.za and we will help you get in touch with Paddle to process the refund.

Please include your order confirmation email or Paddle transaction reference so we can locate your purchase quickly.

Approved refunds are issued to the original payment method by Paddle. It typically takes 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

Once a refund is issued, access to paid MathFocus content and features associated with the refunded purchase will end. You may continue to use any free features of the Service.

Refunds may not be available where a purchase has been made using an obviously fraudulent payment method, where the account has been used in serious breach of our Terms and Conditions, or where local consumer law provides a different remedy. Nothing in this policy limits any rights you may have under mandatory consumer protection laws in your country of residence.

If you have any questions about refunds, contact us at support@mathfocus.co.za.